Did you know you can check on the status of your support tickets online and get helpful guidance too?


WISS IT Support Online Helpdesk: http://wissshanghai.freshdesk.com/support/home


We have a lot of support tickets. We love them all (really, we do) and we try to respond to each and every one of them as quickly and as effectively as possible. We also update your ticket status and add relevant notes where appropriate (for example, if your issue is complex, will take time to resolve, is reliant on your feedback or on a third-party supplier).


We can’t always promise to copiously note every plan or action (or we’d never get to action the plans!). However, you can check all the information, status and progress on each of your support tickets by clicking the ticket link you receive at the bottom of your IT Support ticket response email. If it has been a while since we have gotten back to you, and you still have the issue, please do respond to the ORIGINAL ticket and ask for an update - don’t be shy :) On the other hand, please do choose to mark the ticket as RESOLVED or CLOSED if your issue has been resolved. You can do all this on the IT Support Online Helpdesk: http://wissshanghai.freshdesk.com/support/home.


While on the online helpdesk do also take the opportunity to self-help before contacting us, by checking out all the support guidance. If you can’t find help there but would like to learn more about how you can leverage any of our WISS IT systems, please do let us know.


If this sounds appealing and useful to you, then visit our WISS IT Support Online Helpdesk and Support Forum: http://wissshanghai.freshdesk.com/support/home


This WISS Byte comes to you with  from your WISS IT Support Team


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