To allow us to top-up your printer account please ask your school principal (if you are school-specific staff) or the Director (If you are WISS-wide staff) to send an email to techsupport@wiss.cn authorizing your print account top-up. 

We cannot proceed with the top-up without that email authorization to techsupport@wiss.cn.

• If you only need colour please state that. 
• If you only need black & white please state that. 

Otherwise we will apply a full year's credit to your account. 

These procedures have been put in place to put controls on excessive printing. They are mandated by the Director and we cannot take action until we receive an authorizing email.

Thank you for your understanding,