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(86 21) 6976 6388 (ext 1043)
Knowledge base
General
FAQ
14
How do I find the MAC address of my device?
Procedure for repairing damaged WISS Mobile Devices
How do I clear my browser cache?
How to create and share your own electronic workspaces using Microsoft Windows
How to Download Youtube Videos
View all 14
WISS Bytes
18
WISS Byte #1: WinOS: Create and share your own electronic workspaces
WISS Byte #2: Did you know you can manage your own print account by using the online printer webtools?
WISS Byte #3: Did you know that you can send a calendar invitation / meeting request using Outlook?
WISS Byte #4: Check on the status of your support tickets online and get helpful guidance
WISS Byte #6: Easily convert to and from PDFs and modify them for FREE
View all 18
Printers
4
Managing your WISS Print Account
Procedure for Requesting Printer Credit Top-up
Use your PERSONAL device to print to WISS printers
WISS Printer Locations
Apple Devices
MacBook Air
6
When and How to Reset Mac SMC (System Management Controller)
MBA loads 50% (halfway) when booting or loads a grey screen
How do I change printer presets / preferences on MacOS?
OS X: Keychain Access asks for keychain "login" after changing login password
MacBook (13-inch): Shuts down intermittently
View all 6
iPad
3
Request iPad Apps for WISS-owned iPads
Print to WISS Printers from your iPad or iPhone
Mirror your iPad Screen to your Computer and Projector
Microsoft 365 and Microsoft Office Apps
Outlook
4
Book WISS Rooms and Equipment Using Outlook
Create your WISS M365 email signature
Setup WISS Outlook App on Mobile Phones / Tablets (iOS / Android)
How to Use Shared Outlook Calendars (Outlook on the Web)
OneDrive
3
Download OneDrive to your personal computer and Link to your WISS O365 account
Restore deleted files or folders in OneDrive
Unlink your Computer from OneDrive
Sharepoint
4
Restore items in the Recycle Bin of a SharePoint site
Granting Access to Groups and Individuals in Sharepoint and OneDrive
Syncing Documents from Sharepoint Sites
See how many files and folders are in a SharePoint document library
Microsoft 365 Training
1
Microsoft 365 Training
IT Team Video and Web-based Guides
Microsoft Endpoint Configuration Manager (MECM)
1
MECM Video Tutorials
Interactive Panels, WhiteBoards and Televisions
SMART Board 4000 series
1
Configuring and calibrating your SMART Board 4000 series
Seewo Interactive Panels
1
Seewo Interactive Panel Guides (English and Chinese)
Xiaomi Televisions
3
Connect to a TV using a XiaoMi Wireless Display Adapter/ Dongle
How to Connect to the Television in the Director's Conference Room
Set up a passcode on MiTV for casting
Security
Email
2
Why Should I Be Careful When Opening Attachments?
Can I Click on the Link in My Email?
PASSWORD
1
Password Requirements Troubleshooting
iSAMS
Getting Started with iSAMS
3
Sign In to WISS iSAMS Cloud
Take Attendance/Registration on iSAMS
Use iSAMS Support Portal
Help Desk Software
by Freshdesk